Welwyn Pegasus Academy is the player technical section of Welwyn Pegasus FC, its aim to help players master the ball and dominate the opposition.
Our returns policy for kit aims for total customer satisfaction. If you are not completely satisfied with your purchase, we will exchange or refund any purchase. Simply, email the club within 14 days of purchase.
We will refund or exchange any item subject to its return unworn and in its original condition and packaging. Please remember to obtain proof of postage. This does not affect your statutory rights as a consumer.
Personalized & Non personalized Items:
If items purchased from Welwyn Pegasus FC that are the wrong size we will willingly exchange them subject to the following conditions, please see below. Likewise if an item is deemed unsuitable it can be returned providing there is no additional embroidery or print, the returns form is completed and the following conditions are met: Items must be returned to us within 30 days of receipt with a completed returns form that Welwyn Pegasus will send on receiving confirmation of faulty or unwanted goods .
Refunds and exchanges will only be permitted with a completed returns form. Please allow up to 15 days for your exchange, this is subject to stock availability.
Where no exchange can be made a credit will be arranged
The product must be unused and in its original packaging with all brand labels still attached. We will only accept returned items that are clean and unused or if the product is deemed faulty. If the goods are deemed used or dirty they will be returned to you and no credit or exchange will be given.
Any items returned for refund or exchange can be left at the school shop/office together with the completed returns form. If goods have been sent incorrectly please ring our Customer Service Team within 7 days to arrange a collection and reship. Faulty goods must be returned within one week of supply with the fault clearly indicated without defacing the garment. Under no circumstances whatsoever will soiled goods be accepted, these will be returned to you immediately. Welwyn Pegasus FC will return any product damaged through use to the manufacturer. Providing the manufacturer accepts liability that there is a fault the item will be exchanged or refunded.